REFUND POLICY.
Effective Date: May 2025
At Essential Earth Futures (EEF), we are committed to transparency and accountability in everything we do. This refund policy outlines the conditions under which refunds may be issued for donations, merchandise, books, and event tickets purchased or processed through our website.
Merchandise, Books, etc.
We hope you love our mission-driven products! However, if you are not completely satisfied with your purchase, you may request a return or exchange under the conditions below:
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Returns must be requested within 14 days of the delivery date.
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Items must be unused, unwashed, and in original condition and packaging (including books, workbooks, apparel, and eco-toolkits).
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Return shipping costs are the responsibility of the customer unless the item arrived damaged or defective.
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Refunds will be processed to the original payment method within 7–10 business days after we receive and inspect the return.
Please note the following items are final sale and non-refundable:
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Digital downloads (e.g., e-books, printable worksheets)
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Signed or personalized books
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Discounted or clearance items
To initiate a return or request an exchange, email us at [Insert Email] with your order number and reason for return.
Event Tickets
Tickets purchased for events hosted by Essential Earth Futures may be refunded under the following terms:
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Refunds must be requested no later than 7 days prior to the event date.
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After this period, tickets are non-refundable but may be transferable to another participant or used as a donation.
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If the event is canceled or rescheduled by EEF, full refunds will be offered automatically to all ticket holders.
For ticket inquiries, please email us at [Insert Email].
Donations
Donations are generally non-refundable, as they are considered final contributions in support of our nonprofit mission. However, we understand errors happen and will review refund requests on a case-by-case basis.
Refunds may be granted in cases of:
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Duplicate transactions
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Incorrect donation amount entry
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Fraudulent or unauthorized charges
To request a donation refund, please contact us at [Insert Email] within 7 days of the transaction.
Approved refunds will be returned via the original payment method.
Processing Time & Contact
Refunds are typically processed within 7–10 business days of approval. If you have not received a refund within that timeframe, please check your payment account or contact your card provider.
Still need help?
Reach out to us at:
📧 [Insert Email Address]
📍 [Insert Mailing Address]
Policy Changes
EEF reserves the right to update this refund policy at any time. All changes will be reflected on this page with a revised effective date.